Goods supplied as ordered (correctly) will generally not be refunded unless the product is faulty, is not doing what it is supposed to do, is significantly different to those shown in pictures or in the product description. All products are inspected by manufacturer for quality assurance prior to dispatch
The Customer will be responsible for inspection of goods when received. Faulty goods must be advised of within 48 hours of receipt and returned within 14 days of receipt of stock/notification of fault or damage for inspection before a refund or replacement of stock will be issued. We will need to have the item assessed by the manufacturer to determine whether or not the Customer will be entitled to an exchange, or refund. BIKINIBODY® will be bound by refund/exchange policies of manufacturers/importers, the Customer will be bound by these policies.
Return, exchange or refund will not be accepted for ‘change of mind’ or incorrect sizing unless the size delivered differs from the size ordered or the incorrect item has been sent. BIKINIBODY® may require proof of incorrect delivery before return, exchange or refund will be approved.
All returned items must be in their original packaging (individual poly bags where supplied), with tags and protective shields attached and in an unworn, unmarked, unlaundered, smoke free and in sale condition. All items will be inspected upon return and any items not in a sale condition will not be accepted for return or exchange, cost of resupply of the item(s) will be at the expense of the customer. Approved returns may incur a restocking fee of up to $10 per item.
The customer will be responsible for return shipping costs unless otherwise agreed. For any approved return, change or refund the item must be received before a replacement, exchange or refund can be completed.
All returns and exchanges must be approved by BIKINIBODY® and are at the discretion of BIKINIBODY® unless required by law. All returns and exchanges must be accompanied by a Returns and Exchanges form, which will be emailed to the Customer on request (once the Customer return request is approved). BIKINIBODY® reserves the right to reject returns if the goods are returned in a soiled, worn or an unsalable condition on receipt. Any returns outside of the terms and conditions will be made only at the discretion of Management of BIKINIBODY®.
All returns and exchanges must be confirmed as purchases made with BIKINIBODY®.
BIKINIBODY® make all efforts to ensure available products are dispatched to your desired destination worldwide generally within 3 business days. Handmade items may take up to 7 business days to dispatch. In most instances shipping will occur direct from manufacturers, as such delivery times will vary depending upon the product and will be adequately communicated if different to the above.
Orders do not commence, enter production or dispatch until payment is received strictly in accordance with payment terms.
BIKINIBODY® supply hundreds of garment styles in different colours/sizes, manufacturer stocks can be held in warehouses throughout different countries. Stock may have to be collated from these warehouses to dispatch to you in one delivery, this can add up to 7 business days to your order processing time due to stock transfers. BIKINIBODY® cannot be held responsible for delays in providing orders due to manufacturer stock availability. Stock availability will be assessed at the time of purchase unless inventory tracked.
BIKINIBODY® will endeavour to make every effort to deliver all orders in completion as promptly as possible and by the requested or estimated date. BIKINIBODY® reserves the right to make part deliveries of any order, and each part delivery shall constitute a separate sale of goods upon these terms and conditions. A part delivery of an order shall not invalidate the balance of an order.
BIKINIBODY® shall not be liable for delays in dispatch or shipping and any estimates provided are to be used as a guide only.
BIKINIBODY® shall not be liable for any loss or damage whatsoever (including, without limitation, special or consequential loss or damage) caused directly or indirectly by any early delivery or delay or failure to deliver, for goods lost or delayed by common carrier, Customs departments, or natural disasters. Arrangements for insurance of the goods remains the responsibility of the Customer.
Deliveries can be requested to be delivered without signature (i.e. leave at front door) however as some contracted services are paid for signature on delivery this is not an assured service (i.e. most deliveries will require a signature to ensure delivery and that your delivery can be tracked and traced). It is recommended that the delivery address be a location where an authorised person will be present during regular business hours and can receive the goods.
For any orders shipped to locations outside of the United States (excluding Australia), (where applicable) any duties and taxes imposed by government or tax authorities are the responsibility of the recipient and are payable upon receipt of the goods or by arrangement with the respective shipping organisation. Please consider these costs when ordering. As these duties vary based upon location we are unable to provide estimates of these costs.
In the event that the duties are not paid by the customer and the order is returned to the warehouse, no refund will be available due to costs incurred.